Information

The data collected on our website is strictly necessary data for us to respond to your request. This Privacy Policy sets out the terms under which the CLÍNICA DENTÁRIA E MÉDICA DRa VANDA GANDUM LDA, hereinafter referred to as “Dra. Vanda Gandum Clínica Dentária e Médica”, collects and processes personal data from its clients, whether through the website or social media.

We recommend that you carefully read this Privacy Policy so that your decision to provide your personal data and keep it with us is free, informed, and voluntary.

Our privacy policy may be changed or updated at any time, without any obligation on our part to inform you directly. We recommend that you regularly check this Policy whenever it is of interest to you.

Privacy Statement

The Dra. Vanda Gandum Clínica Dentária e Médica is committed to respecting and protecting your personal data, thereby developing a continuous effort to ensure the security and confidentiality of the data provided.

The collection and processing of the information you provide to us is done in accordance with the security and confidentiality policies and procedures of the Dra. Vanda Gandum Clínica Dentária e Médica, in strict compliance with applicable legislation in Portugal, namely the Personal Data Protection Law, Law no. 67/98, of 26-10 (“LPD”) and the General Data Protection Regulation (“GDPR”).

The Dra. Vanda Gandum Clínica Dentária e Médica is responsible for processing your personal data and does so in its exclusive and own interest.

As a service provider, the Dra. Vanda Gandum Clínica Dentária e Médica needs to collect and maintain information about you that is necessary for carrying out its functions, providing services, fulfilling legal obligations, pursuing legitimate interests, as well as for the protection and defense of the Dra. Vanda Gandum Clínica Dentária e Médica in the event of litigation.

What information will we collect?

We will collect and process only the data necessary to fulfill the respective purposes. The Dra. Vanda Gandum Clínica Dentária e Médica will not collect any data that it does not need.

To fulfill the respective purposes, the following information will be collected:

• Personal identification and contact details: name, address, email, phone, technical information (IP address (Internet Protocol), type and version of the browser, location and time zone, language(s), operating system, and platform);

• Voice recordings, through telephone calls between the Dra. Vanda Gandum Clínica Dentária e Médica and its clients/patients. This data includes and authorizes the respective call recordings;

• Information shared publicly on social media;

• Any other useful information that the data subject decides to share by linking to our accounts.

What will we do with your personal data?

Your data will be collected and stored by the Dra. Vanda Gandum Clínica Dentária e Médica for:

• Allowing us to provide the contracted services and fulfilling the obligations contracted;

• Communications authorized by the client, in the context of marketing and advertising.

Thus, your personal data will be processed by Dra. Vanda Gandum Clínica Dentária e Médica in accordance with the following purposes:

• a) Appointment scheduling;

• b) Compliance with legal norms;

• c) Pursuit of legitimate interests of the Dra. Vanda Gandum Clínica Dentária e Médica (notably the safety of people and property and research and development of products);

• d) Response to information requests and queries (quotes, appointment confirmations, etc.);

• e) Communications authorized by the client, in the context of marketing and advertising.

The purposes identified above may legitimize the processing of your personal data even if the contractual relationship ends, for a reasonable and justifiable period.

In addition to the purposes mentioned above, the personal data collected may be used, by the Dra. Vanda Gandum Clínica Dentária e Médica or its authorized partners, with your consent, for the following purposes:

• a) Subscription to newsletters;

• b) Creation and customization of advertising campaigns and promotions, information about special offers, communication of new services/new ventures;

• c) Management of comments, complaints;

• d) Notification of changes made to our website.

Disclosure of information to third parties

Your personal data may be provided to and accessed by companies that provide us with IT services (hosting the files containing your personal data), as well as the companies that provide us with the software (through which your personal data is stored and processed) and/or companies that provide us with communication, marketing, and advertising services. All the mentioned companies are bound by confidentiality obligations.

The data may also be transmitted to third parties (entities distinct from the Dra. Vanda Gandum Clínica Dentária e Médica or subcontractors) such as: companies of the Dra. Vanda Gandum Group; companies with which the Dra. Vanda Gandum Clínica Dentária e Médica develops partnerships; or even entities to which the data must be communicated by law, such as the Tax Authority, police authorities, regulatory authorities, courts, government bodies or other public authorities including emergency services.

Who is the entity responsible for processing your personal data?

The entity responsible for data processing is the CLÍNICA DENTÁRIA E MÉDICA DRa VANDA GANDUM LDA, which decides what data is collected, what means are used for processing, and what purposes the data will be used for.

The Data Protection Officer

The Dra. Vanda Gandum Clínica Dentária e Médica has a Data Protection Officer (DPO), who:

• Monitors compliance with the data processing standards;

• Is the point of contact with the Client or User for clarifying all questions regarding the processing of the collected data;

• Cooperates with the control authority;

• Provides information and advises the controller or subcontractor on their obligations regarding privacy and data protection of the Dra. Vanda Gandum Clínica Dentária e Médica.

How can I contact the Data Protection Officer?

You can contact the DPO in writing through the following contacts:

By letter, to the registered office of the Dra. Vanda Gandum Clínica Dentária e Médica:

Dra. Vanda Gandum Clínica Dentária e Médica

A/C: Data Protection Officer

RUA DE ALJUBARROTA, 1, AIRES

2950-029 PALMELA

Or

By email to clinicavandagandum@gmail.com, with the reference “DPO – information” in the subject field of the email

Your Rights

Under the general terms of the GDPR (General Data Protection Regulation) you are granted certain rights related to your personal data:

• You have the right to request access, rectification, or deletion of your personal data. You have the right to limit its processing and, in certain circumstances, the right to data portability.

To exercise these rights you should contact us via email at clinicavandagandum@gmail.com informing us of your intention.

• If we are processing personal data based on your consent for marketing and advertising communications, this can be withdrawn at any time, by email at clinicavandagandum@gmail.com, informing us of your intention to cancel.
  
  

Your request for access will be handled as quickly as possible. If we cannot respond within 30 (thirty) days after receiving the request, we will inform you of the time frame we will need to respond.

If it does not depend directly on us, we will inform our respective partners of your intention and grounds.

If you believe that the Dra. Vanda Gandum Clínica Dentária e Médica has not guaranteed you the exercise of your rights related to the protection of personal data, you may file a complaint with the supervisory and control authority – National Data Protection Commission – CNPD | Rua de São Bento, n.º 148, 3º, 1200-821 Lisbon | Tel: 351 213928400 *Call from national fixed network | Fax: +351 213976832 | email: geral@cnpd.pt

Security

We are committed to ensuring the security of your personal data. To protect your personal data from unauthorized access, use, alteration, disclosure, or illicit copies, we have implemented a set of appropriate technical and organizational measures, such as: permanently updated anti-virus and anti-spyware protection, SSL encryption for sensitive data, firewalls, regular backups, restricted access to personal data only by those who need it.

While no security measure is 100% effective and secure, we strive to protect the integrity and confidentiality of your personal data, thus we are continually reviewing and improving our security measures.

Data Retention Period

Your personal data will be kept for the strictly necessary time to fulfill the purposes for which it is collected and processed or for the time necessary to comply with applicable legal obligations.

We will cease processing your personal data or remove any association of the data with yourself (“pseudonymization”) as soon as processing no longer serves the respective purposes, the compliance with legal obligations, or the legitimate interests of the Dra. Vanda Gandum Clínica Dentária e Médica.

Cookie Policy

What are cookies?

Cookies are small text files that are placed on the user's device (computer, mobile, or tablet) when visiting the website of the Dra. Vanda Gandum Clínica Dentária e Médica through a browser. Cookies allow the website to recognize the user's device.

Why do we use cookies?

The Dra. Vanda Gandum Clínica Dentária e Médica uses cookies and other trackers to understand how you reached us, the frequency of your visits, and your browsing preferences, allowing us to find the best way to present information that is truly relevant to you as a user.

The cookies and other trackers used by the Dra. Vanda Gandum Clínica Dentária e Médica do not collect any personal information of any kind or any other information that could identify you.

What types of cookies do we use?
Dra. Vanda Gandum Clínica Dentária e Médica uses session cookies, which are deleted as soon as the user exits the browser or the website, and persistent cookies, which remain on your device until they expire or until you delete them using your browser's features.

Consent

By browsing the website of the Dra. Vanda Gandum Clínica Dentária e Médica you are accepting the installation of cookies that require consent on your device.

Deleting and/or blocking cookies: Cookies and other trackers can be configured, deleted, or blocked through the user's browser settings.

What tools are used by the website of Dra. Vanda Gandum Clínica Dentária e Médica for statistical reading and user behavior?

Google Analytics

The website of the Dra. Vanda Gandum Clínica Dentária e Médica uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). As such, cookies are stored that provide information about the use of the Website. This data, including the user's IP address, is transmitted to Google's servers.
According to statements made by Google, the data collected by Google Analytics are not related to any other data held by Google.

Users can delete cookies in their browser settings and prevent their storage in the future. In this case, however, they may not be able to use the full functionality of the website of the Dra. Vanda Gandum Clínica Dentária e Médica.

Users can also disable the tool by downloading and installing a browser add-on available from Google: https://tools.google.com/dlpage/gaoptout?hl=en

Facebook

The website of the Dra. Vanda Gandum Clínica Dentária e Médica uses components from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter “Facebook”) (e.g., Facebook Connect and Facebook social plugins). When accessing a page with such components, a connection to Facebook’s servers is established. This allows Facebook to identify the website that the user is visiting and potentially store other data, such as the IP address. If the user is also logged into Facebook, Facebook may also associate the data with the user's Facebook account. If the user wishes to prevent this, they should log out of Facebook before visiting the page.

More information on how Facebook handles data can be found on Facebook's website: https://www.facebook.com/about/privacy/.

Changes

This Privacy Policy may be changed or added to at any time, without prior notice. Any changes or additions will be duly published on our website and potentially communicated via email, always indicating the last update. Therefore, it is advisable to periodically review the current Privacy Policy.

For any questions regarding this Privacy Policy or how your data is processed, please contact us via email at clinicavandagandum@gmail.com.

Final provisions:

The website Dra. Vanda Gandum Clínica Dentária e Médica is owned by CLÍNICA DENTÁRIA E MÉDICA DRa VANDA GANDUM LDA, a Portuguese company based in Portugal, with the tax identification number 518505235 and headquartered at RUA DE ALJUBARROTA, 1, AIRES, 2950-029 PALMELA, Portugal.

If you need to contact us, or in case of questions or suggestions regarding our Privacy Policy, you can do so in the following ways:

In person

From 09:30 to 19:00, Monday to Friday at the address:

RUA DE ALJUBARROTA, 1, AIRES

2950-029 PALMELA

Portugal

By mail

RUA DE ALJUBARROTA, 1, AIRES

2950-029 PALMELA.

By email:

General inquiries:
clinicavandagandum@gmail.com

By phone:

+351 912 514 647

Call to national fixed network*